Ordered it on Friday and got delivered on Sunday...WoW! that was fast. Checked to see if its new or returned one, and it turns out to be brand new. The intial menu was in French but a quick search on you tube helped to set the language to English. Inserted an existing ATT sim card (Voice & Unlimited data) and it worked like a charm. Was able to make calls using cellular capabilites & with Wifi through Skype. The sound quality at both ends are very clear, even when I hold it 10 inches away from my face. First impression "its good and will post more as I start using it".